Frequently Asked Questions

Villi is a 24/7 platform and movement connecting you or a loved one with helping hands, attentive listeners, safe and punctual drivers or kind-hearted Companions in the local community. Our easy-to-use platform provides assistance with light housekeeping, meal preparation, pet care, transportation, good company and more. We help out with the little things so people can focus on enjoying life’s bigger moments.

Villi does not accept insurance or Medicare. Our Companion services are paid privately through our secured, third-party credit card processing system.

Our team of Companions are a very diverse set of compassionate people from all walks of life and age ranges, who share an innate calling to serve others.

Yes!  All our Companions are employees of Villi and as employees they are fully insured. 

Yes, just one hour. If you only need help for one hour, that’s no problem. Our scheduling system allows you to book one or more hours as needed.

Our low hourly rates are all-inclusive, which covers liability insurance, fees for processing applicable IRS tax paperwork, and the time and cost associated with intensive companion screening.

View our “best value” rates, and evening/weekend rates.

Yes, accounts can be managed by multiple family members.

Yes, our Companions can be scheduled for an overnight shift.

Absolutely, our platform allows you to post jobs 24 hours a day, 7 days per week. We do recommend to post your job request as early as possible to help ensure a high percentage of responses in a timely fashion.

The Villi platform allows you to review the profiles of Companions and post to your favorites or select the companion applicant of your choice.

Yes! Our platform is designed to set up services for yourself or a loved one.

Our Companions assist with light household task like dishes, meal preparation, sweeping, vacuuming and tidying up.

No, we have taken care of that for you. Our Companions are screened, interviewed and vetted by our Advisors.

No, we do not provide any hands-on care. Our Companions are non-medical and provide companionship, help with light household tasks, transportation and pet care services.

No, our services include everyday household tasks

No, our Companions can only transport in personal or client vehicles.

We do not require a contract for services but do ask that our clients book a minimum of 1 hour per job.

Our clients have the ability to choose which Companion comes to their home with each shift.

Yes, we make it easy to rebook your favorite Companions!

Our Companions are thoroughly screened, interviewed and vetted including state, federal, motor vehicle and offender background checks. To see our complete process visit Our Companions page on the website.

If you have a concern our Villi Advisors are here to help. Call 844-624-5646 during business hours or use our contact us form.

We utilize Stripe, a third party, secure credit card processing system that is charged at the completion of each shift.

We recommend at least 24 hours to ensure the highest response from our Companions.

Yes! Villi is completely free to sign-up.

To create an account, all you need is a valid email address. Start by clicking here to create an account, and in a couple minutes you’ll have access to our vetted Villi Companions.

No, we do not require a consultation to get started. Signing up for services is self-guided, however, if you would like more personalized support our Advisors are here to support you along the way.

Yes, our clients can post jobs for holiday coverage in the platform. Our services are available 24 hours per day, 7 days per week.

You can manage your schedule and cancel a visit by logging into the Villi Scheduling Portal.  If you prefer, and it’s during business hours, give your Villi Advisor a call and we will be happy to cancel it on your behalf.

We currently service Houston, Dallas, Fort Worth, and San Antonio, Texas. We are actively monitoring where are services are needed and seek to expand our footprint across the state.

You can view our current services areas on our service locations page.

We love your furry friends! Pet care is included in our service offering.

Our companions provide socialization and companionship, light household task, trips around town, accompany on errands and events and pet care.

We are committed to our community’s health and safety. Villi strives to closely monitor the latest developments on COVID-19 to ensure the well-being of our companions, employees, and families.


Still have questions?

Speak to an Advisor. Our Advisors are available by phone, Monday – Friday 8:30 a.m. – 5:30 p.m. EST.

If you need support after hours please leave us a voicemail or use our contact form below.


Contact Form

Leave us a message and we will be touch within 24 business hours.

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